Exchanges + Returns

If you are unhappy with your purchase we will accept an exchange for another garment or return for store credit.

Domestic Exchange/Returns must be made within 14 days from when the package was sent to the customer per the date on the shipping label.

International Exchange/Returns must be made within 30 days from when the package was sent to the customer per the date on the shipping label.

To be eligible for an Exchange/Return garments must be in original, unworn condition.

You may Return a garment for any reason and receive store credit in the amount of your purchase. Your credit may be use any time; it will not expire and is transferable  

Any items purchased at a retail store must be exchanged/returned through the retail store and in accordance with their policies.

All festival and event sales are final.

All sale/clearance sales are final.

You will be responsible for paying for your own shipping costs for exchanging/returning your item. Shipping costs are non-refundable.

Any return on items paid for thru PayPal will be subject to a handling fee of 2% to cover non-refundable transaction costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns & Exchanges on Customized to Fit Garments

Jumbie Art customized to fit garments are cut to achieve superior fit. They are made just for you according to your measurements and fabric selection. For this reason customized fit garments are non-returnable and non-refundable. In the event there was a mistake made on our part, we will offer a refund/exchange.

We are happy to help you take accurate measurements and select a fabric based on your desire.

Please email us if you have any questions regarding measurements or fabric selection.
Exchange/Return Process

Ship package to:

Jumbie Art
7491 War Admiral
Las Vegas NV 89113

Be sure to get Delivery Confirmation. We cannot process your exchange/return if we don’t receive your package.

Returns & Exchanges may take up to one week to process. All items eligible for return will be refunded and those items eligible for exchange will be credited to the customers account. If you have any questions please contact us at: JumbieFromKentucky@gmail.com